Frequently Asked Questions
How do I book an order?
Give us a call anytime from 8am to 8pm, and one of our specialists will be able to provide you with a quote and book your order over the phone. We’ll email you an invoice to collect the deposit.
What time will you all deliver and pick up my items?
We typically deliver either the night before your event, or the morning of the event. Regardless, we will make sure we are on time and fully set-up before your event gets started.
We typically will pick up the items either later in the evening (for day-time events), or the next morning.
How long do I keep the rental for?
We charge by the day for most of our rentals.
If we drop off the rental a day early, or pick up the rental a day later, you do not get charged for the extra day.
When do I have to make a payment?
We charge a 50% deposit upon booking your rental in order to hold your reservation.
The remaining 50% is due when we arrive onsite, before we start unloading any items.
Is there a delivery fee?
We charge a minimum deliver fee of $50. For larger orders, or for orders located further outside of our service area, there may be a higher delivery fee.
What if I cancel or reschedule my event?
If you provide 24 hours notice, we can reschedule your rental for no extra cost.
We do not provide refunds in the event of cancellations.
What if it rains on the day of my event?
We will call you the day of your event if the forecast calls for rain, to confirm if you still want to receive your delivery.
If you decide to reschedule due to rain or inclement weather, we can reschedule you to any available date without penalty.
Are you fully insured?
Yes, we carry full auto and general liability insurance.
How do you all clean and sanitize your items?
We do our first cleaning when we pick up the items from the previous rental event while we are onsite. This includes using a disinfectant cleaning solution.
Before the items are prepped for delivery to your event, we check each item again for stains or damage before we load them on the truck for delivery.